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Silkroad Online is a globally serviced game, so lagging incidents could happen randomly while the game is running.
Joymax operates servers in North America and Europe in order to resolve essential lag problem; however, since it is a globally serviced game, lagging incidents could happen randomly to few players during the game.
Through continuous IDC localization we attempt to go under extensive operations to minimize lag problem; therefore, the game service environment will improve gradually.
In addition, Joymax Service Improvement Team is in process of analyzing users’ reports of lagging issues with help of Joymax Headquarter (Korea), Branches in USA, England, Philippines, and partners in Germany, Turkey, and Arab in order to find solution to lag issues.
Improving lag issue requires the situation to be reproduced first; however, due to the characteristic of lag issues being random to few players, Joymax has some difficulties reproducing the lag situation.
Therefore, if you have experienced lagging issue recently, please report to the Joymax Customer Service Center with below information. We will try our best to improve service quality and provide stable service environment.
-Where is the internet access location? (eg.North America/ Europe/ Asia/ Middle East)
-What version is your PC’s current window OS? (eg.Win98, ME, XP, Vista, 7)
-In which server did the lagging incident occur?
-When did the lagging incident begin?
-What is the type of your internet connection? (eg.Cable/ ADSL/ and speed)
-what is the name of your ISP company?(eg.AT&T/LINX/Verizon)
-Other PC specification information
Thank you!
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