Silkroad Online Forums

Recently there have been many users who have requested for reparation of damages caused by account hacking . There are many external issues which compromise account security such as use of illegal programs, phishing sites, account trading and sharing, use of public PC, and many others. Please refer to the following guidelines on how to keep your personal information online secured and protect yourself from the threats of account hacking.

■ Do not use Illegal Programs or Bots
Do not use any illegal program alongside Silkroad Online Game client and do not use any tools to alter the client.

For Silkroad Online, programs such as Sbot, agbot, Mbot, phBot, ibot, sroking etc. are ILLEGAL. Joymax does not recommend the use of multiclients, autoloaders, autobuff, auto grind, autobuff, autoquest, simulators, etc. as these are usually bundled with trojans or keyloggers that will compromise your account information.

Furthermore, players do not need any program/ bots or multiclients to execute the game. Any claims by the software provider that their program is official, or accepted by Joymax , is just a marketing tactic. Use of illegal programs or bots only makes the player vulnerable to identity and account theft.

■ Do not purchase any gold from gold selling sites nor avail of any power leveling services.
We advise our users NOT to have transactions with Gold Selling/ Gold buying sites, and companies that offer power leveling and silk charge services. Keep in mind that Joymax is NOT affiliated with any gold selling or power leveling sites. Use of their services might jeopardize your account as these companies usually ask for account credentials to complete transactions and track information of the users (Account ID, Personal information, IP address etc.). After a period of time, these companies can regain access to your account and steal your account and/or character items.

■ Do not share account information
A rule of thumb to follow is DO NOT SHARE YOUR ACCOUNT INFORMATION to anyone. Never ask others to play on your behalf and do not share your password to individuals even friends, guild members etc. Even if your computer is secured, your account can be compromised if the PC of the user whom you have shared your account with is compromised. Moreover, severed personal or in-game relations may also give rise to account theft.

■ Do not purchase or trade Game accounts
Sale and purchase of Game accounts are illegal and is a violation of Joymax Terms of Use. Joymax does not recommend purchase of old accounts as unscrupulous sellers can retrieve the account since they know the user id, secret answer, and other account information.

■ Make use of MOTP Service if you have iOS or Android devices
Joymax offers Mobile One Time Password Service or MOTP as an additional security option for users who have iOS or Android devices. The service is free, and user only needs to install the application in his/her device and get the OTP Number when logging into the Game and Joymax Portal site.

We highly recommend the use of MOTP service as this will greatly minimize any risks and possibility of account theft and in-game hacking.
For details regarding the service, kindly refer to the Joymax MOTP Service announcement.

■Use Email Verification system and secure your registered Email account
Protect the information of the email address that is associated to your Joymax account. Exercise effort in securing your email address and change its password frequently. If anyone gains access to the email address, hacker can easily retrieve the details of your Joymax account.

Do not post the email address that is associated to your Joymax account on your blog site, social network sites, social media sites and community forums. Moreover, we recommend to our users to use a separate email for your Joymax account and when registering for other websites.

Many internet users keep their account information identical in several different sites they are registered in. Do not use the similar account details (Account ID, password, secret question) for your online accounts. When your personal information is exposed online, it might endanger your other online accounts including your Joymax account.

■ Change Your Password frequently and use a complex password for your Joymax account
We encourage our users to change the password periodically and create a unique set of password in order to ensure that no one invades your account. Joymax will provide you with a system which can remind you to change your password regularly effective March 20, 2012.

■ Be Cautious of Phishing Sites and beware of phishing emails
Do not enter malicious websites that might install keyloggers in your system. Avoid visiting phishing sites that imitate Joymax portal and ask to enter personal information. Also, do not open phishing emails that imitate Joymax,Customer Support or GMs. Do not open suspicious emails, files or attachments from unknown sources. Joymax employees will never ask for your personal information.

Always double check if websites are correct and redirects to the official Joymax web address. Below are the official domains of Joymax Games:

Joymax Portal http://www.joymax.com/portal
Silkroad Online http://www.joymax.com/silkroad | https://www.facebook.com/officialsilkroad
Silkroad-R http://www.joymax.com/silkroad-r/ | https://www.facebook.com/officialsilkroadr
Digimon Masters http://www.joymax.com/dmo/ | https://www.facebook.com/digimonmasters
Karma Online http://www.joymax.com/karma/ | https://www.facebook.com/KarmaPOD

Any modifications regarding the Joymax web addresses will be announced on our Official website.

If you discover any suspicious websites or any sites which demand you to share your personal information, please report immediately to Joymax Customer Support. Similarly, if someone claims to be working for Joymax and asks for your account information, please report to us and block that person.

■ Update Your Browser to the Newest Version
Web browsers are updated periodically just like any other web operation systems or softwares. Through regular updates, web browsers are enhanced so that users will be armored with latest spam filters. You can visit the official site of web browsers and upgrade or download the newest version suitable to your needs to increase the security of your system.

■ Install AntiVirus Program, anti Spyware Programs in Your PC
In order to keep your PC safe and secure, you must eliminate all viruses, keyloggers, Trojans and rootkits. The more viruses, key-loggers, and Trojans you have in your PC, higher the chance you will have your account information hacked.

A keylogger (a.k.a keystroke logger) is a program that allows a hacker to secretly track all activities of your computer and automatically sends logs through e-mail or FTP. Same with viruses or trojans, all information such as passwords, email accounts, bank information, credit card number, documents, and other confidential data stored on the infected computer might be hacked.

Please maintain your antivirus and anti spyware programs up-to-date so that account theft risks will be reduced. Aside, we also recommend to regularly update your computer operating system, browser plug ins, and other computer software to secure your system from dangers of unsafe cyber environment,

We expect our players to exercise precautions to keep your valuable accounts safe and secured. Likewise, rest assured that Joymax exerts the highest effort to provide a great game environment and to secure your personal account information.

Thank you.