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[GUIDES] How to use Technical Help
http://www.silkroadforums.com/viewtopic.php?f=3&t=44256		 Page 1 of 2
Author:  truez [ Mon Jun 04, 2007 12:40 pm ]
Post subject:  [GUIDES] How to use Technical Help
A small request to all who post regarding the problems they
face with their computers.

Kindly when ever u guys / gals out their face a problem wit ur comp and
are not able to play the game........ answer the list of question that i am
posting below...... wuld help us to fix ur problems faster and easier.....

Well i am software professional but used to be workin as a hardware
guy for a long time.. so any software or hardware queries post them down
here....i can try to fix them up. Dont flame me down incase if i am not able
to fix ur computer .. i'll try my best :D

BTW, some of the questions may be irrelevant to the problem ur facing, so
post ur queries based on the list of questions.

List of Questions,
Problem - Please define wat exactly is the problem in a clear defined
statement.
How old is ur computer?

COMPUTER CONFIGURATIONS
What is memory or RAM on your computer?
What kinda graphics card u have?
What kinda system is it (for eg - Dell Dimension 8400 or somting)?
What is the Operating System running on ur computer?

BASIC QUESTIONS -
Wat did u do tat u go this problem :D
Any software or hardware changes done after which ur facing this
problem?
I might be editing my post ..meaning may add some more to the list of
questions.

Hope to fix all ur issues pretty soon.


PS - Mods can u make this STICKY .. so tat evey1 who gets in can c this
and post their queries.. help us to fix their problem faster.

Layout edited for easier reading (waz so long sentences!) ;)
Good job truez.

- cin
Author:  ssjkakarot [ Thu Jun 28, 2007 6:12 pm ]
Post subject: 
hey, whenever i load SRO, i all i get is a black screen and i can hear the music in the background. I gotta exit via ctrl alt del.

my laptop is toshiba satelite a70
processor: Pentium 4 2.8 ghz
Graphics card" Ati Mobility Radeon 9000
Ram: 512mb

can u plz help me?

i tried installing catalyst converter, but an error occurs.
Author:  truez [ Fri Jun 29, 2007 2:13 am ]
Post subject: 
I jus PMd u :wink:
Author:  xxl4zyb0yxx [ Mon Jul 02, 2007 5:16 am ]
Post subject: 
i have this problem where
my computer screen freezes or turns black or restarts
and it happens while i play silkroad so its really becoming a bother
happens every 30 minutes or so
but sometimes it gets bad to the point where its like 10 minutes

My computer is pretty old i think its umm
Pentium(R) 4 CPU 2.80GHz
512 mb of Ram
GeForce4 ti 4200

thanks
Author:  truez [ Mon Jul 02, 2007 9:21 am ]
Post subject: 
TBH my comp is still older than urs.. my desktop still on Windows 2000 and my laptop has XP .. i use both of them on the game and internet simulatenously :wink:

Ok when u say ur comp freezes..wen does it freeze,
1. while ur teleporting?
2. while ur playing, i mean, grinding / jobs?
3. while ur login in to the game?

One more query, does ur systeme freeze or reboot while playing with SRO only or while u work wit ur comp in general??

Wat OS do u have??
Author:  onisoul666 [ Mon Jul 02, 2007 3:07 pm ]
Post subject: 
When i get to the character selection screen for silk road my whole comp goes blank and it freezes on me.
This comp was purchased 2 days ago.

make: toshiba satelite A135
Processor: pentium t2080 1.73ghz dual core
OS: windows vista ><
RAM: 1 gig
vid card: Intel® Graphics Media Accelerator 950 with 8-256MB dynamically allocated shared video memory; S-video out thats what it said xD idk wtf it means
Author:  xxl4zyb0yxx [ Mon Jul 02, 2007 7:50 pm ]
Post subject: 
well
it just
randomly freezes, restarts, etc
so i could be grinding and it would happen
i could just be goin somewhere an dit would hapens

and my computer only does this when im playing sro
only game its ever done this for

oh its windows xp
Author:  DarkPirate007 [ Mon Jul 02, 2007 8:17 pm ]
Post subject: 
This is my driver stuff . lol

Name:Intel(R) 82945G Express Chipset Family
Manufacturer:Intel Corporation
Chip type:Intel(R) 82945G Express Chipset Family
DAC type: Internal
Approx total memory: 64MB
Current Display Mode:1280 x 1024
Monitor: Generic PnP Monitor

i cant play sro on windows vista please help!
Author:  truez [ Tue Jul 03, 2007 4:59 am ]
Post subject: 
DarkPirate007 wrote:
This is my driver stuff . lol

Name:Intel(R) 82945G Express Chipset Family
Manufacturer:Intel Corporation
Chip type:Intel(R) 82945G Express Chipset Family
DAC type: Internal
Approx total memory: 64MB
Current Display Mode:1280 x 1024
Monitor: Generic PnP Monitor

i cant play sro on windows vista please help!

Windows Vista has lots of problems playin SRO. U can check on http://www.silkroadonline.net for what they have to say for using Windows Vista, i think u gotta wait for some patch and dont ask me when :)
Author:  truez [ Tue Jul 03, 2007 5:18 am ]
Post subject: 
onisoul666 wrote:
When i get to the character selection screen for silk road my whole comp goes blank and it freezes on me.
This comp was purchased 2 days ago.

make: toshiba satelite A135
Processor: pentium t2080 1.73ghz dual core
OS: windows vista ><
RAM: 1 gig
vid card: Intel® Graphics Media Accelerator 950 with 8-256MB dynamically allocated shared video memory; S-video out thats what it said xD idk wtf it means

Nice to know that u got a new comp :)
What is S-Video Out?
Not to confuse u, S-Video is a cable connection for Video output may b on a TV.

BTW since ur comp is new, y dont u get ur company people to set it up for u :wink:
Author:  xxl4zyb0yxx [ Tue Jul 03, 2007 6:38 am ]
Post subject: 
Quote:
well
it just
randomly freezes, restarts, etc
so i could be grinding and it would happen
i could just be goin somewhere an dit would hapens

and my computer only does this when im playing sro
only game its ever done this for

oh its windows xp


the freezing is happening alot more often now
to the point where its really frustrating to play[/quote]
Author:  truez [ Sat Jul 07, 2007 3:28 am ]
Post subject: 
Ooops sorry i was kinda travelling a lot these days with minimal access to internet..... tatz y culd reply earlier..

Ok do tis,
1. Go to START, click Run, type msconfig in the Open box, and then click OK.
2. Go to STARTUP TAB
3. Uncheck items that u think u dont need them .. u can actually uncheck all of them... <NOTE - It does not remove any items or programs from ur computer it just disables them, u can still use them by goin to START > PROGRAMS (ALL PROGRAMS) and access them.>
4. Reboot ur computer and connect to the game and c the oerformance.
Author:  redsnipe3 [ Mon Jul 16, 2007 3:18 pm ]
Post subject: 
i need hlp loading the game on windows vista. When i click on the silkroad icon it saz silkroad undergoing inspection. And then itll take me to the borw box to start the game but no start button.

Sys. Specs

opeating sys: Windows vista Homepremium (6.0 build 6000)
Language: English
Sys manu. Dell Inc.
Sys model:Dell DM061
BIOS:Phoneix ROM BIOS PLUS VErsion 1.10 2.3.2
Processor:Intell(R)Core(TM)2CPU 4300 Copywrite symbol 1.80Ghz(2cpu's) `1.80Ghz
Memory:2046 Mb RAM
Page file: 1009Mb used, 3202 Mb availible
Direct x vers. DirectX 10
Author:  Schubie [ Mon Jul 23, 2007 5:16 am ]
Post subject:  Error when starting SRO
hey, so i have a computer i built about 2 or 3 years back, was running silkroad about 2 hours ago, exited, and then when tried to get it running agian, i got an error with alot of strange characters about 50% of the time i boot, the other 50% the game loads, and once it has loaded i can put in my info, but it will not connect to the server, can you help me?

and my computer is a sempron 2500+, at 2 ghz, a gig of ram, 120 and 200 gig hard drives, ati x800, so i know hardware is not the issue, and i was running it just hours earlier.

and have been playing silkroad for awhile, been playing alot the last week, so i know the other login times were not just flukes.
Author:  truez [ Tue Jul 24, 2007 4:22 am ]
Post subject:  Re: Error when starting SRO
Schubie wrote:
hey, so i have a computer i built about 2 or 3 years back, was running silkroad about 2 hours ago, exited, and then when tried to get it running agian, i got an error with alot of strange characters about 50% of the time i boot, the other 50% the game loads, and once it has loaded i can put in my info, but it will not connect to the server, can you help me?

and my computer is a sempron 2500+, at 2 ghz, a gig of ram, 120 and 200 gig hard drives, ati x800, so i know hardware is not the issue, and i was running it just hours earlier.

and have been playing silkroad for awhile, been playing alot the last week, so i know the other login times were not just flukes.

Is there any problem with ur internet connections > is it dropping off?? Can you check with ur ISP? Ask them to reset ur settings and then check and lemme know.
What Operating System is running (win XP or win 2k ..) ??
Author:  truez [ Tue Jul 24, 2007 4:50 am ]
Post subject: 
redsnipe3 wrote:
i need hlp loading the game on windows vista. When i click on the silkroad icon it saz silkroad undergoing inspection. And then itll take me to the borw box to start the game but no start button.


Well i am not sure if u had time to go thru other posts, i have already mentioned earlier, there are probs with WINDOWS Vista loading SRO, all i can say at this point of time is check this LINK.
Author:  BLKDRGN [ Sat Aug 18, 2007 5:23 am ]
Post subject:  Detected Abnormal Process..(System Error)
When I try to start Silkroad, a pop-up comes up saying
"Detected Abnormal Process..(System Error)"


Age: Almost 6 years
RAM: 640 MB
Graphics Card: Radeon 9600SE 128 MB (does not have pixel shaders)
System: AMD Athlon Processor 1.3 GHz
OS: Windows XP Pro

On Wednesday, when I first tried to run Silkroad.exe, a pop-up came up saying "Detected Abnormal Process..(System Error)". I somehow was able to overcome this problem by updating the client. How I did that, I'm not really sure. I double-clicked sro_client.exe in the Silkroad folder a few times even though the first few times it told me in another pop-up to start up Silkroad. The last few times I double-clicked on Wednesday it updated for me (at least I think that's where it opens the client to update...is Silkroad something like Ragnarok Online?) On Thursday, my sister said she tried running Silkroad.exe and it worked with no problems. Today (Friday), I tried starting Silkroad and it is again displaying the "Detected Abnormal Process..(System Error)" pop-up. I tried what I did on Wednesday, but it's steadfastingly not cooperating with me by displays of both "Detected Abnormal Process..(System Error)" when I start Silkroad.exe and "Please Execute the Silkroad.exe." when I double-click sro_client.exe.


PS: I downloaded the full install listed on silkroadonline.net through utorrent.

Thanks for your help!




Update: I uninstalled and reinstalled Silkroad and tried starting it from the desktop shortcut it provided me after it finished. Same error.

New Update: Amazing. Two clicks and all my problems were gone. After looking on google about this issue, I found some help on this forum. LOL. It was all my fault because I was searching for too specific a topic: "Detected Abnormal Process..(System Error)." "detected abnormal process" was just fine T_T
Author:  Raiga [ Mon Aug 20, 2007 7:54 am ]
Post subject: 
So my Q is what is more inportant for the fast tels less lag if you have a great conn but the pc is :


Ram:256
Video:Gforce mx 440
CPU:celeron 1.7
Author:  truez [ Mon Aug 20, 2007 11:15 am ]
Post subject:  Re: Detected Abnormal Process..(System Error)
BLKDRGN wrote:
When I try to start Silkroad, a pop-up comes up saying
"Detected Abnormal Process..(System Error)"


Age: Almost 6 years
RAM: 640 MB
Graphics Card: Radeon 9600SE 128 MB (does not have pixel shaders)
System: AMD Athlon Processor 1.3 GHz
OS: Windows XP Pro

On Wednesday, when I first tried to run Silkroad.exe, a pop-up came up saying "Detected Abnormal Process..(System Error)". I somehow was able to overcome this problem by updating the client. How I did that, I'm not really sure. I double-clicked sro_client.exe in the Silkroad folder a few times even though the first few times it told me in another pop-up to start up Silkroad. The last few times I double-clicked on Wednesday it updated for me (at least I think that's where it opens the client to update...is Silkroad something like Ragnarok Online?) On Thursday, my sister said she tried running Silkroad.exe and it worked with no problems. Today (Friday), I tried starting Silkroad and it is again displaying the "Detected Abnormal Process..(System Error)" pop-up. I tried what I did on Wednesday, but it's steadfastingly not cooperating with me by displays of both "Detected Abnormal Process..(System Error)" when I start Silkroad.exe and "Please Execute the Silkroad.exe." when I double-click sro_client.exe.


PS: I downloaded the full install listed on silkroadonline.net through utorrent.

Thanks for your help!




Update: I uninstalled and reinstalled Silkroad and tried starting it from the desktop shortcut it provided me after it finished. Same error.

New Update: Amazing. Two clicks and all my problems were gone. After looking on google about this issue, I found some help on this forum. LOL. It was all my fault because I was searching for too specific a topic: "Detected Abnormal Process..(System Error)." "detected abnormal process" was just fine T_T


Kewl, gud to know that the issue is fixed, sorry i culdnt reply earlier, was quite held up wit work :(
Author:  truez [ Mon Aug 20, 2007 11:17 am ]
Post subject: 
Raiga wrote:
So my Q is what is more inportant for the fast tels less lag if you have a great conn but the pc is :


Ram:256
Video:Gforce mx 440
CPU:celeron 1.7

watz ur OS??
BTW i have replied to ur answer on ur thread :)
Author:  wcockrell [ Wed Sep 12, 2007 11:35 pm ]
Post subject:  Help
I have a compaq nx6110 running windows xp
I am having problems downloading the torrent. I need help
please give me suggestions
Author:  truez [ Tue Sep 18, 2007 3:53 pm ]
Post subject:  Re: Help
wcockrell wrote:
I have a compaq nx6110 running windows xp
I am having problems downloading the torrent. I need help
please give me suggestions

Other than torrent u got Filefont and fileplanet download at http://www.silkroadonline.net, have u tried to download thru them :)

BTW wat happends wen u try to dwonload usin torrent?
Author:  apsdx6 [ Fri Jan 18, 2008 6:21 am ]
Post subject:  Re: [GUIDES] How to use Technical Help
How old is ur computer? 2003

COMPUTER CONFIGURATIONS
What is memory or RAM on your computer? 250 GB
What kinda graphics card u have? 5200 g force something
What kinda system is it (for eg - Dell Dimension 8400 or somting)? dell
What is the Operating System running on ur computer? windows xp

i only see boxes as text
Author:  truez [ Tue Jan 22, 2008 2:50 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
apsdx6 wrote:
How old is ur computer? 2003

COMPUTER CONFIGURATIONS
What is memory or RAM on your computer? 250 GB
What kinda graphics card u have? 5200 g force something
What kinda system is it (for eg - Dell Dimension 8400 or somting)? dell
What is the Operating System running on ur computer? windows xp

i only see boxes as text

Sorry dude on late reply, was quite held up :)
BTW, did i miss ur question somewhere :oops: ? Not sure what exactly is ur problem... if u dont mind, can u post ur qustion again :)
Author:  carl123 [ Sun Jan 27, 2008 4:10 am ]
Post subject:  Re: [GUIDES] How to use Technical Help
can you help me plz when i click start on silkroadonline it saye the execut the silkroad.exe can you help plz :cry: :( :cry:
Author:  truez [ Wed Jan 30, 2008 5:15 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
carl123 wrote:
can you help me plz when i click start on silkroadonline it saye the execut the silkroad.exe can you help plz :cry: :( :cry:


Yes i can help u, only if you can asnwers these questions,
1. Is this the first time ur playing SRO?
2. Did you download the client from here?
3. Did u install the client?
Author:  NO_SILK_4_ME [ Sat Mar 22, 2008 6:18 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
I run Vista and I keep getting a "Program Not Responding" Error. It gives me 3 options:
-Wait for program to respond
-Check for solutions and close program
-Close Program
I have tried all 3 and none yield results
How old is ur computer?-I got it around a week ago

COMPUTER CONFIGURATIONS
What is memory or RAM on your computer?-2GB RAM
What kinda graphics card u have?-8800 GT
What kinda system is it (for eg - Dell Dimension 8400 or somting)? Core 2 Quad 6600 32-bit
What is the Operating System running on ur computer? Vista

Also, I get the C++ issue as well...I upgraded all the drivers...graphics, sound, and got the SDK files for Vista...but I don't have Visual Studios..would that affect anything?
Author:  truez [ Sun Mar 23, 2008 2:00 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
NO_SILK_4_ME wrote:
Also, I get the C++ issue as well...I upgraded all the drivers...graphics, sound, and got the SDK files for Vista...but I don't have Visual Studios..would that affect anything?

U dont need visual studio for SRO....
The problem is wit ur OS, u can prolly try to do a repair reinstall of ur OS....
Since its a new dell dimension system, u can call up DELL and tell them ur OS needs to be repaired.... give them the exact error and they should be able to guide u thru...

ONE MORE THING - Dell will want u go to theor SOFTWARE SUPPORT (they charge for this)... dont pay them... :D jus tell them to help u out in repairing ur OS.... :wink:
Author:  Golden_Bomb [ Tue May 27, 2008 11:25 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
I have had my comp for 3 yrs and i have played sro without problem for all 3, lately when i play, irregular objects come out of ground, and every time i grind, it frooze for 15 secs, and when it comes back i am dead on floor. :?

Now after new client, in the log in screen there is more weird objects coming out and some flash black, and after 10 secs from log in screen, half screen turns blue and other half like flashing. :shock:

I am not good at this stuff but i have never had a problem until recently, and i have not changed anything. :? :cry:

I have a windows xp
AMD Athlon 64 Processor 3700+
2.25GHz
1GB of Ram
Physical Adress Extension

Thats all i could find, if u tell me where to find other stuff i can

SO plz help i wanna keep playing SRO
Golden_Bomb (Xian) :banghead:
THX
I Hope u can help me
Author:  khronis [ Fri Jun 06, 2008 10:57 pm ]
Post subject:  Re: [GUIDES] How to use Technical Help
Problem - Please define what exactly is the problem in a clear defined statement. i launched Silkroad and there is no "play" button.
How old is your computer? less than 1 year
What is memory or RAM on your computer? 2.5GB
What kinda graphics card do you have? nVIDIA GeForce 8800GTX
What kinda system is it? custom built
What is the Operating System running on your computer? XP Pro Service Pack 2
What did you do that you go this problem? just installed
Any software or hardware changes done after which ur facing this problem? not that i recall
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