Joymax: 3 parts moron, 1 part automated idiot.

Trice · **Posted:** Sat Sep 05, 2009 11:17 am

So i figured as they inactive terminated my account, id try and get it back. not really coz im gonna use it. but more because maybe i can give to someone else, or just have it sit there and look pretty:

1st message to support, asked if they can unterminate an ccount, its got silk, etc etc:
Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We have received your message regarding your account being blocked due to inactivity.

We are sorry for the inconvenience that you are experiencing. It has been stated in the User Agreement that accounts that have become inactive for a very long time shall be terminated. Please be active in logging in in order to avoid penalties. Thank you very much for understanding.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.

Sincerely yours,

Joymax Customer Support Team

2nd message
I quoted the first one, asking for more information on whether a charactr can be un-terminated etc etc, including more details of reason for the non playing, and so forth:
Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We received your message.

We are sorry for the inconvenience that this may have caused you.

Prior to the new system, it was announced that all inactive account will be terminated. If users have not logged in the game for certain period, user can be blocked based on the user agreement.

Thank you for your cooperation and patience.

Have a nice day!

Sincerely yours,

Joymax Customer Support Team

3rd message
So i sent them a general message, sayin im not a bot, or a 3rd party program user, dont treat me as such, i just was inactive for a period fo time:
Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We have received your email today regarding your account being blocked due to illegal programs. We are sorry for the inconvenience that this may have caused you. We would like to inform you that using third party program is illegal; this will be a serious offense and will result in permanent account block. Our system automatically detects any illegal program in the system thus making it 100% accurate.

Have a nice day!

Sincerely yours,

Joymax Customer Support Team

....

morons. utter morons.

anyone know an address where an email is read by a person, not just scanned for words and an appropriate response selected from their bank of responses?

Fury · **Joined:** Jan 2008 **Posts:** 1596 **Location:**

Ahahaha good read. I guess if you're committed you can try calling them? lol

Boiler · **Posted:** Sat Sep 05, 2009 11:24 am

Fury wrote:

Ahahaha good read. I guess if you're committed you can try calling them? lol

you prob get the same answer if you call them :roll:

Aiyas · **Posted:** Sat Sep 05, 2009 11:33 am

Boiler wrote:

Fury wrote:

Ahahaha good read. I guess if you're committed you can try calling them? lol

you prob get the same answer if you call them :roll:

It's probably an automated phone system.....

CeLL · **Posted:** Sat Sep 05, 2009 11:35 am

call them.

lopasas · **Joined:** Nov 2008 **Posts:** 733 **Location:**

oh i wish i would live in usa or whatever that is, now the call would cost alot
id be like:
LOOK HERE MATHERYAR GOLDBOTS EVERYWHERE MADARFAKUBISCGHT!!!!!!!!!!!

fckerr · **Joined:** Mar 2008 **Posts:** 1914 **Location:** Bulgaria

Dear Trýce, you are owned

AimTECHHHH · **Joined:** Aug 2009 **Posts:** 19 **Location:** Europe

Lol i rofled at the Have a nice day ! at the end

XesoS · **Posted:** Sat Sep 05, 2009 12:12 pm

Why does it not surprizes me ? Ooh yeah its joymax thats why ..

Insanity · **Joined:** Jul 2008 **Posts:** 547 **Location:**

ur fault for not logging in?

RogueKiller · **Joined:** Jan 2008 **Posts:** 1893 **Location:**

Its an automated messaging system. What did you expect?

TheDrop · **Joined:** May 2008 **Posts:** 7150 **Location:** uefa2012

I laughed at the 3rd message

omier · **Joined:** Aug 2006 **Posts:** 5985 **Location:** ...

Lol, you wanted them to unban you, and they just say that log in and be active.
How can u login when ur acc is banned.

3rd one was even more funny.
Joymax is an idiot.

Toshiharu · **Joined:** Feb 2008 **Posts:** 4222 **Location:** Nowhere

lol 100% accurate.

wootpops · **Posted:** Sat Sep 05, 2009 8:54 pm

i sent them an essay on buying silk and provided a screenshot. i guess the automated system couldn't understand me because it's been 2 months and no response.

Squirt · **Joined:** Jan 2008 **Posts:** 8186 **Location:**

Lol, I love joymax

w00t · **Posted:** Wed Sep 09, 2009 12:19 pm

Is there an email I can reach em on? I bought silk and now I got blocked for a chargeback. I just checked my PP account and its still on completed.

Sigh JM

PR0METHEUS · **Joined:** Aug 2006 **Posts:** 4093 **Location:** Earth

omier44 wrote:

Lol, you wanted them to unban you, and they just say that log in and be active.
How can u login when ur acc is banned.

3rd one was even more funny.
Joymax is an idiot.

They're just saying that if you want to prevent your account from being banned for inactivity, then you 'should have' logged in more regularly to keep the account active. It's too late now that it's blocked.

It's unfortunate, but when you create an account for SRO, you're supposed to read the TOS (not that most people even bother). You sign up and use the account, you effectively agree to the terms. The terms said that if you stop using the account for 'too long', that Joymax can ban it for inactivity. Those are the terms you agreed to.

CeLL · **Posted:** Wed Sep 09, 2009 5:21 pm

most people have a bot read the tos for them. people have lives you know...

Azilius · **Joined:** Oct 2006 **Posts:** 4236 **Location:** CS:GO

CeLL wrote:

most people have a bot read the tos for them. people have lives you know...

Well then it sucks to be the person who didn't real the rules, eh?

PR0METHEUS · **Joined:** Aug 2006 **Posts:** 4093 **Location:** Earth

It's kind of like that set of seemingly abandoned train tracks that haven't had a train go by in YEARS. Then one day, someone decides to park their car on the tracks and BOOM. Train comes by and plows through your car. Shouldn't have parked there should you? You had to know there was the possibility of your car getting hit... especially when the local train stations start posting news stories about them using the tracks in the near future.

Happened at a job I had one time, but with robotic fork lifts, not a train.

Caistrus · **Joined:** Jan 2009 **Posts:** 114 **Location:**

Good one mate.

Truie · **Posted:** Thu Sep 10, 2009 7:22 am

PR0METHEUS wrote:

It's unfortunate, but when you create an account for SRO, you're supposed to read the TOS (not that most people even bother). You sign up and use the account, you effectively agree to the terms. The terms said that if you stop using the account for 'too long', that Joymax can ban it for inactivity. Those are the terms you agreed to.

Which is fun because "too long" is an unspecified lapse of time, it could be anything joymax wants it to mean. A month, a year, a week, a day, an hour... whaveter joymax decides as it is unspecified in the TOS.

Also, joymax had never banned accounts for inactivity until now so these terms weren't taken seriously nor even talked about.

Banning silk buying accounts is just another fine move from the outstanding joymax company, a move which is sure to bring joymax customer fidelity. Read : if this doesnt draw away many people from supporting JM, what will?

For me I merely got lucky : I guess my accounts, although totally freeloader ones, never were inactive for long enough to get banned for inactivity. But hearing that silk buyers got banned for inactivity makes me :shock:

These guys are just stupid indeed. Or they're just koreans? I mean, koreans aren't stupid but respecting customers may not be in their culture?
Or maybe, they are koreans dealing with non-koreans?
Maybe joymax doesn't treat its korean customers like that?
I don't know... but I'd get pissed at not only joymax but also at asian game companies in general if I had had a silk-buying account banned for inactivity. What a croak of BS, what an outrageously disrespecting move from a business company.

BTW, silk buyers... you know there are REAL mmorpgs out there, the ones called "pay to play" which only charge you a measly 12 to 15$ a month (what's that, one premium?!!!) for a REAL service, not a shitty insulting joke.

P.S. "he should have read the rules" doesn't cut it, by far.
Get a clue, and dont be sheep. JM is treating its customers like shit. They should have specified the amount of time after which an account is considered inactive, they should have warned in advance that they were gonna ban inactive accounts, and they should have warned in a sufficient amount of time in advance, a single week wouldnt have cut it.

PR0METHEUS · **Joined:** Aug 2006 **Posts:** 4093 **Location:** Earth

Truie wrote:

Which is fun because "too long" is an unspecified lapse of time, it could be anything joymax wants it to mean. A month, a year, a week, a day, an hour... whaveter joymax decides as it is unspecified in the TOS.

Last I checked, the length of time is specified in their TOS. I believe it was 6 months of inactivity on a non-silk account and 1 year for a silk account, something like that.

Truie wrote:

Also, joymax had never banned accounts for inactivity until now so these terms weren't taken seriously nor even talked about.

Again, the abandoned railroad track example. Train hasn't come for 5 years. Do you really want to park that nice sports car on the tracks while you and your friends hit a few bars? I wouldn't.

Truie wrote:

Banning silk buying accounts is just another fine move from the outstanding joymax company, a move which is sure to bring joymax customer fidelity. Read : if this doesnt draw away many people from supporting JM, what will?

From a security perspective, it doesn't matter if the account has silk or not. It's common "best practice" on any information system to delete, or at least block, accounts that have become inactive for a certain amount of time. Most systems I've seen are closer to a month or 3, not a year. Joymax doesn't need, from a security standpoint, thousands of accounts on their system that no one uses anymore. If you buy silk on your account, then just stop playing and don't even bother logging in for a year, how long should Joymax continue to backup data that you never use? It's not their fault you bought something and didn't use it (you knew the terms).

Truie wrote:

These guys are just stupid indeed. Or they're just koreans? I mean, koreans aren't stupid but respecting customers may not be in their culture?
Or maybe, they are koreans dealing with non-koreans?
Maybe joymax doesn't treat its korean customers like that?
I don't know... but I'd get pissed at not only joymax but also at asian game companies in general if I had had a silk-buying account banned for inactivity. What a croak of BS, what an outrageously disrespecting move from a business company.

I don't think it has anything to do with respect, or lack thereof, at all. If you buy silk from Joymax, and then decide to not log in and use it, how long should Joymax continue to make that silk (or the account) available to you? If 7,000 users buy 30 silk, and abandon the accounts, should Joymax continue to back up all of that data week after week, year after year, with the hopes that everyone will log in... someday... to use it?

Sir_Nicolas · **Joined:** Nov 2007 **Posts:** 155 **Location:**

My silk-buying account got banned, and i'm pissed off, the characters sucked, but i had a lil penguin... =(

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Joymax: 3 parts moron, 1 part automated idiot.

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