it's counterintuitive but U gotta log out at the SRO website then click forgot my password and they mail U a link to reset it
IF you know the answer to your secret question. If you don't, I believe you can kiss your account goodbye cuz you won't have a password then. Maybe they let U use the old one or a random one though, I forget. I just have a really strong password that isn't even all english letters that 99% of ppl don't know how to type so I don't really care

well okay, I care about you

I don't even know ya so not very much but I'm here posting aren't I? lolz, gl with that