Letter to Joymax (Fortresswar)

kcyberbob · **Joined:** Jun 2007 **Posts:** 82 **Location:**

Hi all,

At the 23th of Dec. Joymax have Startet an " E-Mail Service ". Now we wrote an Letter, that says that they shall change the Fortress Time to the Weekend.

Please go all to the silkroadonline.net website and press on "Support" then on "Contact Support" then on "Type Content" and send the letter to joymax.

Quote:

Dear Joymax Customer Support Team.

To improve every user's gaming experience I want to ask you to change the time of fortress war from Thursday 7pm Silkroad Standard Time (UTC + 9) to Saturday 7pm Silkroad Standard Time.
But i do not want to ask you only, I also want to give some really important reasons which might persuade you to change the time of fortress war.
As you know, most Silkroad Online players live in Germany, Turkey and the USA.
Currently there are really big problems taking part in fortress war because of the different time zones. In Germany for example it is 11am (UTC +1) when fortress war starts. But at 11am most people have to be at school or at work, so they cannot take part in fortress war. In Turkey, it is nearly the same, because it is 12am (UTC + 2) when fortress war starts. Taking a look at the USA, you see that the time differs from 12pm to 5am there (UTC – 5 up to UTC -10) because there are lots of time zones. As you can see, that might be a problem, because from Wednesday to Thursday nearly noone would keep awake nearly the whole night when he/she has to get up early the next morning to go to school or work. That problem would no more exist changing the fortress' day from Thursday to Saturday, because it is no problem to stay out of bed in the night to Saturday, because on Saturday there is no school and much less people have to work.
I also know that the servers are crowded at 7pm on Thursday, but that is caused by players, who open a stall when being at school or work and not by players taking part in fortress war.
I hope you can follow my thoughts and think about changing the time of fortress war to give much more users the chance to take part in.

I look forward to hearing from you.

Thank you all

OTG · **Joined:** Oct 2008 **Posts:** 1060 **Location:**

Nice letter. Hopefullly they respond to this. Maybe if we all foward this to them they'd have only 1 type of letter to read at 9am in the morning. Well I don't play iSro but im always down for some improvement in what I once thought was a great game, before it became corrupted.

JustaDude · **Joined:** Apr 2008 **Posts:** 686 **Location:**

I did this but i put different times, and some of my friends did as well.. they might see not much people like the times FW occurs and change it.

Shadowfox542 · **Joined:** Jul 2008 **Posts:** 914 **Location:**

Why not just rotate through the times? have them shift back 1 or 2 hours every time.....

OTG · **Joined:** Oct 2008 **Posts:** 1060 **Location:**

Shadowfox542 wrote:

Why not just rotate through the times? have them shift back 1 or 2 hours every time.....

Because people wouldn't keep track of it and then you'd have a spam fest in the official forums of when the fortress would start every other week.

Lempi · **Joined:** Oct 2008 **Posts:** 3203 **Location:** England

OTG wrote:

Shadowfox542 wrote:

Why not just rotate through the times? have them shift back 1 or 2 hours every time.....

Because people wouldn't keep track of it and then you'd have a spam fest in the official forums of when the fortress would start every other week.

Would keep it interesting though. I think they should make the start random, not exactly every 2 weeks at the exact time.

Shadowfox542 · **Joined:** Jul 2008 **Posts:** 914 **Location:**

OTG wrote:

Shadowfox542 wrote:

Why not just rotate through the times? have them shift back 1 or 2 hours every time.....

Because people wouldn't keep track of it and then you'd have a spam fest in the official forums of when the fortress would start every other week.

rev6 shows countdown till FW.

Joymax could do the same.

Quote:

Would keep it interesting though. I think they should make the start random, not exactly every 2 weeks at the exact time.

I disagree. If you have somewhat inactive guild members they may want to fw too.

ImmortalKiller · **Joined:** Aug 2008 **Posts:** 675 **Location:** VA/CA

Good idea. Except if everyone did it. Why?

EGY_ and TR_ are more prevalent in SRO than those who live in America.

Think they will change FW times for us?

No, they are more probable to make it better for TR_ EGY_... and wherever their highest % player base is.

kcyberbob · **Joined:** Jun 2007 **Posts:** 82 **Location:**

First answers from Joymax:

answer to me:

Quote:

Hello. this is Silkroad Online.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

Thank you for emailing Joymax Customer Support. We have received your email regarding your suggestion about the scheduling of Fortress War. Instead of the original schedule of Thursdays, you prefer that the war will be moved on Saturdays. We truly appreciated your concern. We'll put your suggestion into consideration and we will be submitting it to the assigned team.

For more information don?t hesitate to visit our official website at http://www.joymax.com/silkroad

Sincerely yours,

Joymax Customer Support Team

answer to my guildmember:

Quote:

Dear Valued Customer,

Greeting from Joymax Customer Support Team!

We've received your email regarding Fortress War Rescheduling.

We are sorry for the inconvenience. We assure you that we'll do our best to help you out with you inquiries.

We have received your email today regarding a request for the Fortress War scheduling. We apologize for any inconvenience that this may have caused you. Currently our game operation team is responsible for the Silkroad standard time scheduling, please keep in mind that the game is setup for the global community and not one or two country alone, what we are going to do is submit this request to the game operation team so that they could further study on the issue. We appreciate all your suggestions because it will help us into bettering the game. Thank you very much and you have a great day!

Thank you for your support and hope this helps ^_^v..

Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at - Link -.

Sincerely yours,
Joymax Customer Support Team!

YangKang · **Joined:** Dec 2006 **Posts:** 838 **Location:**

Lol, what did the second guy smoke when he wrote that.

AznFury · **Posted:** Sun Jan 11, 2009 4:41 am

Shadowfox542 wrote:

Joymax could do the same.

Joymax could do a lot of things...

RogueKiller · **Joined:** Jan 2008 **Posts:** 1893 **Location:**

Done.
But I dont believe it will help. I can hope though.

kcyberbob · **Joined:** Jun 2007 **Posts:** 82 **Location:**

All Answers: http://www.united-union.de/e107_plugins ... php?6228.0

[SD]bizzle · **Joined:** Jan 2006 **Posts:** 1317 **Location:** Aion

http://forum.igamelegit.com/showthread.php?t=7861

Starrie · **Joined:** Feb 2008 **Posts:** 1170 **Location:**

kcyberbob wrote:

First answers from Joymax:

answer to me:

Quote:

Letter 1

answer to my guildmember:

Quote:

Letter 2

This shows that there are actually people responding with some "clear" stuff, rather than one standard message with some small text change.

The two letters are totally different

hapnz · **Posted:** Sun Jan 11, 2009 4:59 pm

[SD]bizzle wrote:

http://forum.igamelegit.com/showthread.php?t=7861

fail! cant see the image without registering.

noobert mclagg · **Posted:** Sun Jan 11, 2009 6:11 pm

How is this: Change the Fortress War time plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

thm_klose11 · **Joined:** Jan 2009 **Posts:** 57 **Location:** Germany

Good Idea!! I did it yesterday and got already an answer! I think when many ppl will do it we will have a good chance that joymax change the time/day !! Do it all !! ^_^

mayhore · **Joined:** Jan 2009 **Posts:** 12 **Location:** TEXAS!

joymax has a customer support team?

lolz.

_Dutchy_ · **Posted:** Mon Jan 12, 2009 6:23 am

I thougt JoyMax USA couldn't change the time itself ? the GM's in korea need to do this ? And for me personaly the FW time isn't to bad its 11AM for me but for all US players it really sux >.<

Bg_DrEaM · **Joined:** Nov 2007 **Posts:** 1354 **Location:**

I read all the answers joymax sent, and one was about how this is the best time for most of the players, for their habitats bla bla...
But i have never met a single player who think it's a good time...
Exept maybe for my BF because his job allows him to participate and a guildmate who explained his teacher what is it about and she allows him to go home earlier from school :shock:

(the teacher plays WoW)....
But there is another thing...
The FW has 300 places, and when they are all taken you cannot enter the fortress...
So if they change the FW time to saturday it will be like logging in to go into the fortress.... kinda annoying i think... I've seen this on May 1st when many people had break from work and school because of the holiday...
So yeah, even that it's a good idea, thinking about it doesn't sound so good...

Extrme_G · **Joined:** Oct 2007 **Posts:** 748 **Location:**

Hello. this is Silkroad Online.

Dear Silkroad Online customer,

Greetings from the Joymax Customer Support Team! We have received your mail regarding the time of the Fortress War. We apologize for the inconvenience. However, we have conducted a study on player habits around the globe, and as it turns out, the official time of Fortress War posted on our website is the most populated hour for most servers. If the schedule is changed, more people around the world will protest about the change in schedule, unless of course, the game statistics change. Again, we apologize about this, and we hope you understand the situation. Thank you so much for understanding, and have a great time online!
Sincerely yours,

Team Joymax

Thats my received letter from Joymax

OTG · **Joined:** Oct 2008 **Posts:** 1060 **Location:**

ofy1993 wrote:

noobert mclagg wrote:

How is this: Change the Fortress War time plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

plz is with an S :banghead:

Plyssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

plz is with an e,a,s,e. As in please. :banghead:

please........................................................................................

Extrme_G · **Joined:** Oct 2007 **Posts:** 748 **Location:**

OTG wrote:

ofy1993 wrote:

noobert mclagg wrote:

How is this: Change the Fortress War time plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

plz is with an S :banghead:

Plyssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

plz is with an e,a,s,e. As in please. :banghead:

please........................................................................................

spam much?

OTG · **Joined:** Oct 2008 **Posts:** 1060 **Location:**

Extrme_G wrote:

OTG wrote:

ofy1993 wrote:

plz is with an S :banghead:

Plyssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

plz is with an e,a,s,e. As in please. :banghead:

please........................................................................................

spam much?

Not really. He's correcting him and I'm correting HIM. Quit trying to be a rent-a-mod. You're not one.

hapnz · **Posted:** Mon Jan 12, 2009 12:08 pm

Extrme_G wrote:

Hello. this is Silkroad Online.

Dear Silkroad Online customer,

Greetings from the Joymax Customer Support Team! We have received your mail regarding the time of the Fortress War. We apologize for the inconvenience. However, we have conducted a study on player habits around the globe, and as it turns out, the official time of Fortress War posted on our website is the most populated hour for most servers. If the schedule is changed, more people around the world will protest about the change in schedule, unless of course, the game statistics change. Again, we apologize about this, and we hope you understand the situation. Thank you so much for understanding, and have a great time online!
Sincerely yours,

Team Joymax

Thats my received letter from Joymax

lol lying bastards

AznFury · **Posted:** Mon Jan 12, 2009 12:16 pm

hapnz wrote:

Extrme_G wrote:

Hello. this is Silkroad Online.

Dear Silkroad Online customer,

Greetings from the Joymax Customer Support Team! We have received your mail regarding the time of the Fortress War. We apologize for the inconvenience. However, we have conducted a study on player habits around the globe, and as it turns out, the official time of Fortress War posted on our website is the most populated hour for bots only. If the schedule is changed, more people around the world will protest about the change in schedule, unless of course, the game statistics change. Again, we apologize about this, and we hope you understand the situation. Thank you so much for understanding, and have a great time online!
Sincerely yours,

Team Joymax

Thats my received letter from Joymax

lol lying bastards

fixed it XD

F-22 · **Posted:** Mon Jan 12, 2009 3:18 pm

Extrme_G wrote:

Hello. this is Silkroad Online.

Dear Silkroad Online customer,

Greetings from the Joymax Customer Support Team! We have received your mail regarding the time of the Fortress War. We apologize for the inconvenience. However, we have conducted a study on player habits around the globe, and as it turns out, the official time of Fortress War posted on our website is the most populated hour for most servers. If the schedule is changed, more people around the world will protest about the change in schedule, unless of course, the game statistics change. Again, we apologize about this, and we hope you understand the situation. Thank you so much for understanding, and have a great time online!
Sincerely yours,

Team Joymax

Thats my received letter from Joymax

Their statics is incorrect due to gold bots. The gold bots are are mostly from China and Korea so that will effect the server population.

kcyberbob · **Joined:** Jun 2007 **Posts:** 82 **Location:**

I send this again to joymax:

Quote:

Dear Silkroad Online Gamer

Greetings from Joymax Customer Support Team!

Thank you for writing us. We received your suggestion regarding the scheduling of Fortress War. Currently our game operation team is responsible for the Silkroad standard time scheduling, please keep in mind that the game is setup for the global community and not one or two country alone, what we are going to do is submit this request to the game operation team so that they could further study on the issue. We appreciate all your suggestions and we assure you that we?ll do our best to help you out with your inquiries.

If you have any other questions or inquiries, please feel free to write to us again. Visit our website at http://www.joymax.com/silkroad for more information.

Thank you for your understanding.

Best regards,

Joymax Customer Support Team ^__^

Why you say so big shit? The 95% from the World cant join because they are at school or work! ON THE WEEEKEND CAN MORE PLAYER JOIN BECAUSE MOST PEOPLE HAVE FREE ON WEEEKEND!

Then the answer:

Quote:

Hello. this is Silkroad Online.

Dear Valued Customer,

Greetings from Joymax Customer Support Team!

We apologize for any confusion that this may have caused you. So far we have been receiving considerable amount of email about the fortress war scheduling. It may seem that we have been sending the same replies, because that the best thing we could do for now is forward the request to the game operations. Please bear with us we don't want you to expect something that has not been decided yet, rest assured that the said issue is already forwarded and the game operations is talking about the plan on re-scheduling the fortress war. We will have an announcement on the schedule of the new fortress war and will be posting it on the SRO official website.

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.

Sincerely yours,

Joymax Customer Support Team

Ragnorak · **Joined:** Apr 2007 **Posts:** 1147 **Location:**

there was a topic on the official forum about changing fort time/date
had like 200+ replies and stay on page 1 for weeks,,,guess it didn't help.

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