Silkroad Online Forums

I've been contacting Adelphia since the beginning of this issue. I've offered my logs from my last chat entry to give you all some help in talking to them. Feel free to use this chat id as reference the next time you access their support lines. If they attempt to play dumb, this is how you can stick it to them.

chat id : 1023837
Problem : Other
advanced_tool_log > analyst A Benedict has entered room
A Benedict > Thank you for contacting High Speed Internet Online Technical Support. In order for us to maintain the integrity and security of your account, we will need you to provide us with the following information:

1. The account holder's first and last name
2. The complete billing address on the account

Also one of the following options:

1. Account number
2. HFC modem MAC address (on the side or back of the cable modem)
cs_NLI > XX X XXXX
cs_NLI > PO BOX XX XXXX OH XXXXX
cs_NLI > XXXXXXXXXX
A Benedict > Thank you. How may I assist you today?
cs_NLI > sec
cs_NLI > I'll post the reference information, then tell you what you need to do with it.
A Benedict > Please let me know if you are still connected to High Speed Internet Support Chat Communicator.
cs_NLI > http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://i75.photobucket.com/albums/i288/.jpg http://www.silkroadforums.com/viewtopic.php?t=15151 http://www.silkroadforums.com/viewtopic ... 89&start=0
cs_NLI > Those screen shots provide you with a DNS report, a Tracer route, and an IP config.
cs_NLI > The other 2 are threads which make claims that this problem is an issue with my ISP
cs_NLI > You need to manually accept the DNS changes so that our ISP can view the website. Adelphia keeps denying that its their problem as every other ISP has been making the changes.
cs_NLI > It's as if you guys are trying as hard as you can not to do your jobs and fix this problem.
cs_NLI > The thread I posted shows another ISP who has fixxed the problem. That's evidence supporting that ISP's are capable of dealing with the problem.
cs_NLI > The last analyst I was with flat out lied to me and said silkroad removed their english website
A Benedict > For this issue I will have to transfer you to the 2nd Level of Tech. Please take this reference #CIR18832405 The 2nd Level of Tech will ask this number before they troubleshoot your issue.
cs_NLI > please stay in this room with the other analyst so I don't have to repeat myself, if that's an option.
A Benedict > Second level tech will have the chat information you sent me also.
cs_NLI > alright.
A Benedict > Please wait, while the problem is escalated to another analyst
cs_NLI > be sure he or she acknowledges I've caught support analysts in lies so that they don't attempt to talk their way out of doing their job.
advanced_tool_log > analyst Deb S has entered room
Deb S > Thank you for contacting your Online Technical Support. My name is Deb. Please hold while I review your account and look at the notes from the previous representative.
cs_NLI > I've made it to level two. Is there a level 3?
Deb S > No.
Deb S > What lies?
cs_NLI > One of the analysts told me that Silkroad deleted its english site and that the Korean Site was still online.
Deb S > The gaming site is in another country.
cs_NLI > This is false. The site can be accessed through other ISP's.
Deb S > I have no idea.
cs_NLI > It's international.
Deb S > I know we are not able to fix the problem.
csperling_NLI > ...and It has worked up until 2 weeks ago.
Deb S > You need to contact silkroad.
cs_NLI > You are, another analyst last week told me he could.
cs_NLI > That the network team is manually able to do so.
cs_NLI > he told me he would then escalate the problem to network tech.
cs_NLI > nothing happened since then.
cs_NLI > I can tell you the precise problem, I just need to find the quote.
cs_NLI > I can tell you how he said to fix it. I just need to find the quote.
cs_NLI > One minute.
cs_NLI > What you analysts fail to understand is I've been coming to this support chat for the past two weeks, and I've figured out your system. You keep dodging the situation and wearing our the users patience. If it's an unfamilliar problem, you dodge it. Anyway, I'm reviewing my history so I can get that quote.
cs_NLI > If one of your analysts wouldnt have acknowledged the problem could be fixxed on adelphia's end... well, lets just say I cracked the wall I've been speaking into these last two weeks and now I intend to break it down completely... Here it is, the quote...
cs_NLI > Tom B > The problem is that the IP address do not have any reverse DNS on them and our servers are set up to only see ip address that do have reverse DNS.
cs_NLI > After that quote was made, I asked if Adelphia could just manually adjust it so they could accept it, and he said yes... but the Network team would have to work on it
cs_NLI > Seems like something that would only take about 20 minutes tops, seeing as I gave you all of the information you need already.
cs_NLI > There are thousands of Adelphia users being shut out that used to play this game. Some have switched to dail up just so they can play it. That's pathetic. They shouldn't have to lower their connection because Adelphia denies there is a problem.
cs_NLI > http://www.silkroadforums.com/viewtopic.php?t=15151
Deb S > Ok.
cs_NLI > thats a post of a silkroad user who contacted their ISP, and the ISP fixxed their problem.
Deb S > I'll send it on for investigation.
cs_NLI > I want this fixxed. It's been an ongoing problem for 2 weeks now. 2 weeks doesnt seem long, but in the gaming realm that's half a months subscription down the drain.
cs_NLI > ...and when a user pays for 6 months, and theres no signs of progress... well, you can imagine the frustration...
Deb S > I apologize.
Deb S > We'll do what we can.
cs_NLI > I'll be in touch, I urge you to fix this soon.
cs_NLI > adios.

hmmm i don't know what to think anymore. This is just full of shit!

Yeah i thought the server inspection was gunna fix the problem but....My hopes are smashed..now i am prolly gunna try to start a WoW accnt

I am having quite the animated conversation with a techie right now : )

well let us know what happs

Got blown off said it was sent to escalating department or some bullshit.
I wasn't pleased and started a chat with another one right away and he was quite short with me . So i told him when i cancel my adelphia service, i am listing him/her as the reason.

hahaha good idea, i talked to them too and they said they are sending it to investigate like week ago and nothing yet so when i talked to them again they are like we are sending to investigate and i told him stop sending bs report to "Investigate" how about you get someone on here who can i talk to or tell them to call me NOW. B.c this bs reasons you guys giving me pissing me off. They are like i am trying to help you and i was like yes and last 6 pplz said that for 2 weeks and nothing happend so i can't trust you. Then he said sorry then i can't help you and closed the conv.

Mine closed the window too, bastards. Can't even do their job.

DAMN b1tches ..... putting all this off im asking to repair there being b1tches adelphia blows im at buddy's house right now i recommend WOW they are really good...unlike adelpha 8===D they saying they work on this sh1t for 2 and half weeks lol.....what loosers.they just keep putting this off is there ne one who can help me with this problem please!

wow you guys still aint able to play? that ..... sux.. my 3-week absense due to @home was bad .. but omg adel is takin the piss

Goodluck guys

It's only been three weeks and you guys sound like you'll die without it. I was too sick to play for about two months and I'm still alive (hehehe double meaning) I know there's an easy alternative to your ISP blocking their servers and I think it may be to have your primary DNS server still being your ISP's and your secondary DNS someone else's. Let me double check that cuz I'm sure you could use the one I do through road runner because Time Warner/Adelphia is one big happy family (no idea why RR didn't block it for me)

WOW ADELPHIA HAS JUST FIXED SRO IS WORKING NOW

Mine still is not working....

if anyone has Adelphia and you can connect, please go to the start menu, click run, type commad and hit enter, type ipconfig /all and post the 2 DNS servers that it lists under the DNS section.
Then anyone else with Adelphia open the control panel and the network connections area and right click on your connection and hit properties and then select TCP/IP from the list and click properties and change the DNS addresses at the bottom from obtain automatically to manual or whatever and put in the two DNS servers other Adelphia ppl have working and click ok and close and it should work. If it doesn't, reset it to obtain automatically. For the time being, I'd love for someone to try out my road runner DNS servers and see if they let you connect. They're:
24.94.163.100
24.94.163.101
and just so you know I'm not messing with you
http://www.dnsstuff.com/tools/whois.ch?ip=24.94.163.100
(yes, kansas is far away from Wisconsin where I live, no I don't know why they assigned me those ones)
Note: This ONLY works for people who DO NOT have routers.

So what do you need to do if you have a router? Mine is a D-Link.

Didn't work for me. I removed the router, rebooted everything, changed to the ones above, but nothing worked. I am in Ohio.

I guess I'll continue to use Your Freedom and Proxifier.

Anyone know a way around the 2 hour time limit for YF?

I tried desolators way with public DNS and couldn't connect either. I also talked to a techie who transferred me to a comcast techie. talk about some bullshit.

Buy a subscrption?

im in ohio also all i had to do was release dhcp stuff on router and renew it silk works now.
or try changing dns sever to this:65.24.7.3
70.34.117.6
70.34.117.7

those are whats on my router

I am in PA, I just tried your DNS shadow and no luck for me. I have no router and have released then redid my IP, which unfornately stayed the same. Maybe another chat with techies soon. I am aiming for 2-4 talks a day. I wish for you all to do the same. I have 2 other people than me with adelphia reporting it, and hope to get some that don't even play sro to report it so it gets attention.

Edit: We need to get as many people as we can to do this...IF you know someone that has adelphia get them to report it. LeT US BE HEARD!!!!! If perhaps we could get one place to post about it and get everyone together they will fix it. IF you have msn add me jud_440@hotmail.com

OK I ALSO DID THE IP CONFIG THING BUT COULDNT GET TO BUG REPORT SO I E-MAILED IT TO THIS ADDRESS AND ASKED THEM TO SEND IT WHERE IT NEEDED TO GO:

sonkilmer@joymax.com

http://www.proxydom.com and connect to the site so you can post your bug report.

Does anyone know any proxy's that will work, my friend uses adelphia and she tried using proxy and it hasn't worked for her at all, if anyone had one that works would appreciate it, thanks..

LOOK WHAT ADELPHIA SAID ....

advanced_tool_log > analyst Adrian F has entered room
advanced_tool_log > The user has connected to the Nexus server
Adrian F > Thank you for contacting your Online Internet Support. Please describe how I may assist you while I look into your account information and contact history.
c5downlow > I am trying to access www,silkroadonline.net but i can't ... i checked and saw that many adelphia cust having the same issue and other isp can visit the site .. is there anyway you cna help me about that?
c5downlow > btw i used to go on the site till my internet connection went down one night and thats about 3 n half weeks ago
Adrian F > One moment please while I look at that for you.
c5downlow > ok
Adrian F > The problem is a non-Time Warner/Comcast issue, but someone is actively looking into the situation.
Adrian F > We are aware of this issue and are working to resolve this as soon as possible for our customers. There has been no ETA posted for resolution yet. We apologize for any inconvenience this may cause and thank you for your patience in this matter.
c5downlow > well for how long and do you have any stats on the progress?
Adrian F > There has been no ETA posted for resolution yet.
c5downlow > so it can take more then months b.c its almost a month now
Adrian F > You can contact us back every day until it is resolved to have your problem logged if you like.
c5downlow > is there any other dns i can use for adelphia?
Adrian F > It is not a DNS issue.
Adrian F > Our servers are resolving the site.
Adrian F > It's a problem in the backbone on their end.
Adrian F > With a router misdirecting traffic.
c5downlow > ok
c5downlow > i will check back later then
c5downlow > thank you for ur information

Yeah... I don't know if its DNS or not b/c i have used alternate ones and still cannot connect.

Look for Chaud's tutorial (I think it's on page two of this forum already but should be stickied). He suggests YouFreedom and it works nicely, the only thing about it is that with a free service, it disconnects you every two hours (I guess to bug you so that you will pay for them ).

I tried YF and I get disconnected every 2-13 minutes.

same here
and in order to restart connection i will need to close the program and open it again.
All theis problems are such a pain in the @$$
and all we want to do is play a game.

Hmm. That's strange. I'm not sure what the problem over there, but mines alright and everything works fine. I never get disconnected like that, only once every two hours (which is suppose to happen).

Did you do that wizard in the configuration and have it "auto choose best" server?

yes but its not like i can play on SRO with it because nomatter what program i use it is never able to open the game
so w/e i just use it to get on the site