Handelo wrote:
You can't have your IP address "stolen", you can have it found out. An IP address is not something that anyone could grab from your computer. You might need to refresh you IP address manually. I'm assuming you do not have a router, so go to Start>Run... and type in "cmd" and hit Enter. Now in the command console type in ipconfig /release , hit enter, then ipconfig /renew , and hit enter again. If you do have a router then simply restart it, and it will acquire a new IP address automatically.
However, if that does not work, it would mean your modem has lost the capability to acquire an IP address because of the virus (trojans aren't always used JUST to get information). If that is the case you may have to uninstall and reinstall your modem drivers (to uninstall, go to Control Panel > Add/Remove Programs, and find your modem drivers in the list. To reinstall, use the disc you got when you bought your modem). If that STILL does not work, the problem could be with your ISP. Try giving them a call, see if there's anything wrong with your account. If that doesn't work either, it would mean that the Trojan had hit your O/S's capability of connecting to a network. You might need to format the drive and reinstall your O/S (This normally solves all problems, but you lose all the information on your hard drive(s), so make sure to back it up first).
how do i restart it? Ive already tried unplugging my comp from the router and plugging it back in but that hasn't worked either. When ever i type a command with IPconfig into the cmd window, it says that there is an Internal Error and that i should contact Microsoft.