INDEX
> Telling your problem
COMMON PROBLEMS
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When I play the game (any 3d game), the computer restarts
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When I play the game (any 3d game), the computer freezes
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I always see an error message telling me the server is having an inspection/update
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When I try to start Silkroad Online, the START button doesn't appear in the patcher
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After login I get a GameGuard error
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During the game I get an error message with computer related information and a lot of question marks
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The Nvidia & VIA chipset freeze/restart
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Registration problem (posted 3 may/06)
OTHER QUESTIONS
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Is it possible to transfer a character to another server?
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My account got hacked, what to do?
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My character got scammed, now I've no money
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How do I change my Silkroad account password?
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How can I play Silkroad in window mode?
VARIUS INFORMATION
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The Confirmation window/disconnect window is annoying during login because it closes the client
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The download of the Silkroad client is very slow
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How can I do a tracert?
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Updating your nForce
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I'm hungry, you know where to find a receipt for blueberry pie?
Telling your problem:
Use coma, dots and readable sentences. Also try provide your situation in decent English readable language.
When describing your problem don't just say
"There's an error message, then the computer restarts". Describe what the error message says before the computer restarts, give as much details as possible.
COMMON PROBLEMS:
When I play the game (any 3d game), the computer restarts:
Additionally you might see a blue screen with various white numbers if you have made that setting in windows to; not restart the computer during a problem. The above mentioned problem usually caused because:
* Hardware failure
Combining different kinds of hardware doesn't always work, buying a new fresh graphic card and using an old power supply will cause the computer to restart, because it cant supply enough power for the graphic card. New graphic cards requires strong power supplies. If you a rather old computer and decides to upgrade it by buying a new graphic card, this might occur.
Bad ram is another reason, if you have several ram sticks witch doesn't match each other this might happen.
* Driver failure
There's drivers for your graphic card, but there's also drivers or your chip set. If you buy a new graphic card, it might not work correctly with the current installed drivers for your chipset. A common thing which is often seen is people who have an old VIA chipset with a new Nvidia Geforce graphic card, this will often cause a memory leak if the wrong chipset driver is installed.
If you have this issue, try and describe as much as you know about your computer. These errors can be quite troublesome to troubleshot. There's an excellent program called Everest which list which hardware parts your computer contain and who made them.
Everest can be downloaded here:
http://www.majorgeeks.com/download4181.html
When I play the game (any 3d game), the computer freezes:
This might be caused because of a memory leak, additionally the mouse cursor might freeze and the computer might start begin to make various kinds of beep sounds.
This might be caused because bad RAM or faulty drivers related to your graphic card and chipset.
When I try to start Silkroad Online I always see an error message telling me the server is having an inspection/update:
This can be caused either because joymax server stability, or your connection trying to reach joymax. Several users get this messages sometimes - but rarely, when the servers are very overloaded (in which case not even the web page is accessible).
If you always see this message, anytime during the day, and you have tried to start Silkroad Online several times it might be caused because:
* Your connection is blocking joymax
Which might be happening because:
- You have blocked Silkroad Client in your firewall
- You have blocked joymax web page in your firewall
- You might be using a router and not allowing the port for joymax
- Your ISP might not be able to handle connections to Korea
In this case, the following can be tested, and might solve the problem for some users:
1. Go to C/Windows/system32/drivers/etc
2. Open hosts with notepad
3. Add 222.111.150.111 gwgt1.joymax.com under 127.0.0.1 localhost
4. Save and open Silkroad.
If you can't find any solution to this, you might want to call your ISP or visit their web page for additional information.
When I try to start Silkroad Online, the START button doesn't appear in the patcher:
This problem is related to the former one, look above.
After login I get a GameGuard error:
This might be unsolvable, there isn't a real solution to this. But you can try and download the GameGuard patch manually, also check former problems related to connection, maybe you are blocking the connection for GameGuard?:
You can do that here:
http://update.nprotect.net.proxy.cjb.ne ... eGuard.exe
You can also delete the GameGuard folder and once again run the patcher and press START, the GameGuard should start to download.
I found this thread in the official forum, it might be worth to test:
http://www.silkroadonline.net/sro_board ... =gameguard
Also be aware of that GameGuard wont allow you to enter the game if you run a 3rd party program (macro), obviously.
During the game I get an error message with computer related information and a lot of question marks:
This might be unsolvable, it might occur because there's an error with the Silkroad Online client or some driver installed in your computer which doesn't work properly with Silkroad. This information about your computer is sent to Joymax after you press the left button.
You can try this if you use Windows XP:
http://www.silkroadforums.com/viewtopic.php?t=1081
The Nvidia & VIA chipset freeze/restart:
Having a few years old computer with a Nvidia card (which is rather new) with a rather old VIA chipset can cause a memory leak and cause either the computer to freeze or restart when playing a graphic intense game. To solve this, download VIA test driver.
You can do that here:
http://goto.glocalnet.net/47frwk/testdriver.zip
Information directly from the readme.txt:
"What does it do? It closes the RX55 memory register in BIOS. The RX55 register's official name and function is Memory Write Queue (MWQ) timer. The MWQ timer is actually a timing device included in the memory host controller to prevent write data being held in the memory queue too long. After the data has been in the queue too long it times out. This timed out data is then given a higher write request priority. Now that might sound nice – a bit of extra performance BUT the procedure fails when overloaded. 3D games and Win XP put too much load on the memory queuing timer procedure. The nVidia new driver exaggerates the problem even more as the driver enables nVidia cards to use even more memory than previous driver versions."
Registration problem (posted 3 may/06)
When registration fails it's much probably a fault at joymax's side and not at yours. You can try and register again, or wait and see if the problem is fixed. Or if possible ask someone who is able to register, to make an account for you.
OTHER QUESTIONS:
Is it possible to transfer a character to another server:
Currently it's impossible.
My account got hacked, what to do?:
best thing to do in a situation like this is to send an e-mail to costumer service, you can do that here:
http://www.silkroadonline.net/cc/bugreport.asp
My character got scammed, now I've no money:
Silkroad Online staff doesn't help in situations like the one above, because it's the players own fault. Be aware what is traded during the exchange.
How do I change my Silkroad account password?:
Before login in at the official webpage, press the button "Forgot your ID or PW? Please click here!" located in the north-west corner.
It only works if your e-mail is 25 characters long or less (Park quote from official forum).
How can I play Silkroad in window mode?
This progress doesn't include any kind of file modifying, therefore it should be completely legal.
To play in window mode hold down the Windows(flag) key+Alt and press Enter. To restore back to full screen repeat the process.
VARIUS INFORMATION:
The Confirmation window/disconnect window is annoying during login because it closes the client:
If you know who Park is in the official forum, you would maybe have seen him write several times that this message closes the client so scripted functions which would try and autologin over and over would be stopped.
The download of the Silkroad client is very slow:
You can download Silkroad Online quickly at Fileplanet.
You can do that here:
http://www.fileplanet.com/158696/150000 ... ine-Client
You need to be a member (free) and you might have to wait in a queue up to 40 minutes before the download will start.
How can I do a tracert?:
Press Start -> Run, type cmd.
then type: tracert 222.111.150.120
222.111.150.120 is said to be Troy server.
Updating your nForce:
Several users have been able to solve their problem by updating their nForce driver. You can do this at nvidias homepage, in the same section where you update your graphic card driver.
I'm hungry, you know where to find a receipt for blueberry pie?:
Yes, here:
http://www.allairevillage.org/recipes/BLUEBERRYPIE.htm