This is the whole email. o.o
Hello,
At this point please change your password so you and you alone are the user playing your account. We have unbanned you but if we do detect you using hotspot shield again your account will remain banned. If you have any other issues please feel free to contact us anytime.
Customer Service
On Mon, 20 Jul 2009 04:14:01 -0700, Ozzy <ozzy_@live.co.uk> wrote:
> > To:
ozzy_@live.co.uk> > From:
customerservice@perfectworldinc.com> > Subject: Re: [PWE Customer Service #KVF-67695-576] JD :: Banned Account :: Urgent.
> > Date: Sun, 19 Jul 2009 18:06:06 -0700
> >
> > Hello,
> >
> > Currently your account has logged in from a banned region. Currently does anyone else have access to your account? Simply respond to this email and I will assist you further.
> >
> > Customer Service
> >
> > On Sat, 18 Jul 2009 04:04:19 -0700, "ozzy_@live.co.uk" <ozzy_@live.co.uk> wrote:
> > > User: (n/a)
> > > Subject: Urgent.
> > > Problem: Banned Account
> > > O/S: Windows Vista
> > > Game: Jade Dynasty
> > > Server: (n/a)
> > > Role: (n/a)
> > > Date Encountered: 2009-07-18 04:02
> > > Date Submitted: 2009-07-18 04:04:19
> > > ISP name: Sky
> > > ISP type: DSL
> > > Router Manufacturer: (n/a)
> > > Computer Manufacturer: Dell
> > > Location (generated): -, -, UK, -
> > > ISP (generated): SKY BROADBAND
> > > Phone:
> > > Name: Osman
> > > Email:
ozzy_@live.co.uk> > >
> > > Message:
> > > I have no idea what just happened, i just got disconnected from Jade Dynasty and now i can't log in saying i'm banned. I don't even know why this has happened. Please can you help me. =/
> >
>
> Hi, thanks for the reply. I sent another ticket yesterday saying that I accidently ran Hotspot shield which is like a ip protector and got me instantly banned. A friend does have my account info but I don't think it has anything to do with him. I had no intention on running hotspot shield as it was an accident, it was a stupid mistake on my part. I hope you can understand where i'm coming from, i enjoy this game too much to go against the rules. And I assure you this will not happen again.
>