Please state what your exact problem is
If you get a pop-up error, make a screenshot of it and post it here
Post what your computer specs are (Cpu, VGA amount of Ram etc..) (You can find them under: Start > Right click on "My Computer" > Properties. For the vga, right click the desktop and select properties. Then select settings, it states which graphics card you are using.) (Alternative: Start > Run > dxdiag . Thanks ellis 
)
Post your operating system.
Post if you use an anti virus application (Like norton)
Post if you use an ad aware remover. (Like spybot)Post what you've tried so far.
Any additional info is welcome.
This makes it a lot easier for people to solve your problem in one go. So if you wanna help us help you, please follow these simple guidelines thank you.
